Providence Holy Cross Medical Center has enjoyed a long tradition of providing personalized, compassionate care. Since 1961, our health care team has been devoted to delivering the best medical care possible. We want your stay with us to be as comfortable as possible.
If this is your first hospital visit, you probably have many concerns regarding your care – such as what to expect, who to ask questions of, and what is the best way to participate in your recovery.
See our patient guide for a more information about Providence Holy Cross, and what to expect during your stay.
If you have any additional concerns or questions, please do not hesitate to contact our patient relations department at 818-496-4792.
Please read our visitor policy for more information.
Because we care about your health and that of our employees and visitors we do not allow smoking within our Providence Medical Centers. Smoking is, however, permitted only in designated areas.
Special regulations are in effect in areas where patients are receiving oxygen. Electrically operated equipment and aerosol products are not permitted in these areas.
For your protection, the hospital conducts fire and disaster drills regularly. If a drill occurs while you are in the hospital, you will hear an announcement prior to the drill. Please remain calm and remain in your room. The hospital is a fire-resistant building and the staff is trained in fire protection and safety. In the unlikely event of an actual fire, our staff will assist you.
All medications you take while in the hospital are prescribed by your doctor, are dispensed by the hospital pharmacy, and are administered by a nurse. Patients are not permitted to administer their own medicine or keep personal medications at their bedside.
Wheelchairs are available on all nursing units. Your medical condition, medical procedures you have had, or medications you have been prescribed may make getting in and out of the wheelchair difficult without assistance. Please ask for help from a member of the hospital staff before getting in or out of a wheelchair, even if you feel fine.
Visitors should check with the nurse before bringing gifts of food or drink to patients. If you are sending flowers to a patient please keep in mind that large plants and flowers are difficult to transport upon discharge. For your protection, flowers and plant arrangements are not allowed in our Intensive and Coronary Care Units, as well as our Sub-Acute Unit.